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Booking Conditions

Booking Conditions

Dress code

Smart / Neat Casual dress is required in the restaurant.

Table Bookings

One person must be responsible for the booking and all payments and/or deposits.

Payments

Payments can be made via:

Credit Card - Cards Accepted: Visa, Amex, Mastercard, and EFTPOS

Gift Vouchers - If paying by a gift voucher or gift card; Peng You will need to be notified at the time of booking and are to be given your gift voucher/card number. If the gift card/voucher amount is larger then the total cost of the meal, no cash or credit refund will be given. 

Refunds

Any deposits paid are strictly non-refundable.

Table Requests

Requests for specific tables will be taken into consideration but are not guaranteed by Peng You.

Cakes

Guests bringing cakes to the restaurant must notify Peng You upon booking. A cakeage charge of $2.00 per person applies for all cakes consumed in the restaurant.

Group Bookings (Lower floor restaurant)

We consider any booking larger than 8 people as a group booking. All tables will receive one account only.  We do not split bills. Alternatively, drinks can be ordered and paid for at the bar. Bookings of 9 or more can't be booked via our web-site and must be done by phone. Bookings of 9 or more may not be seated on the same table.  A non-refundable deposit may be requested for group bookings. Dietary requests are required at least 3 days before your booking date. We may not be able to accommodate dietary requests with short notice.

Group Bookings (Mezzanine Floor)

The mezzanine floor function room is only open to the public at Management's discretion. Group bookings are welcome and we can cater for up to 40 people seated. The maximum number of people on one table is 12 people so if you booking is for more than 12 people, you will be split onto more than one table. Payment is required before you are seated and we do take individual payments. If you wish to pay for the entire group then please let us know at the time of booking or make sure you are the first to arrive in your group. Table decorations are subject to approval.

Responsible Service of Alcohol and Behaviour

BYO bottled wine only. Corkage $6/pp

Peng You follow the rules of Responsible Service of Alcohol

In the interest of customer and staff safety; the first sign of any unruly conduct or intoxicated behavior from a guest will result in the entire booking being warned and the individual refused service of alcohol. If the unruly conduct continues the police will be notified of the incident and the offending guest will be escorted off the site.

No Shows

Failure to attend the restaurant at the reserved time will result in you being identified as a "no-show." We may choose to restrict, suspend or terminate your access to bookings if you are identified as being a "no-show" on more than three (3) occasions. Please call or go online to cancel your booking if you are unable to make it.

Late / Early Arrivals

Please arrive at least 5 minutes in advance of the scheduled reservation time. Peng You reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled seating time (ie. 15 minutes late.) If you arrive early and your table is not ready, you will be asked to wait in the bar area.

Meal Durations

The restaurant reserves the right to require you to vacate your table after a fair period of time, this is 2 hours for small bookings and 3 hours for group bookings (9 or more).

Personal Information

To use our online instant booking service you are required to provide certain information, including your name, telephone number & email address. You must ensure that all the information that you provide to us is true and accurate. Any personal information supplied by you to us will be used by us in accordance with these Booking Conditions and, will not be disclosed to any 3rd party.

Peng You menus are subject to change without notice.

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